Practice Team

Practice Management

Practice Manager

Tracey Worley

Our Practice Manager is involved in managing all of the business aspects of the practice including human resources, finance, patient service provision, premises, equipment, and information management and technology. The Practice Manager supports the GPs and other medical professionals delivering patient services and leads in the planning and development of further services to enhance patient care.

Patient Services Manager

Neala Trevelyan

Our Patient Services Manager manages and leads the reception and admin staff team, ensuring adequate staffing levels to support patient services, as well as the smooth running of the office environment. She works closely with the Practice Manager. Neala is responsible for the appointment system and is the main link between the practice and Primary Care Support England for patient registrations and the movement of medical records. Neala also chairs the Patient Participation Group.

Administration

Data Quality and Contracts Administrator

Our Data Quality and Contracts Administrator (Emma) is responsible for data quality and supports the whole team, ensuring our data is accurate and systems/platforms are fit for purpose. They continually strive to harness and implement new IT developments that deliver efficiencies.

Medical Secretary and Referral Coordinator

Our team comprises of Sam and Gemma who provide a full typing service to all of our GPs and act as the link for patients for all referrals, access to record requests and general admin support.

Patient Service Advisors

Allison, Charlotte, Cheryl, Donna, Laura, Sarah, Taya, and Vanessa

Our patient service advisor team have a vital but difficult task as the link between the patients and the GPs advising/signposting patients to the correct clinician and endeavouring to keep both sides happy. Patients telephoning the practice to book an appointment are requested to share the nature of their call so the team member can accurately advise of the most appropriate professional to see. Anyone who watches them on a Monday morning will realise the difficulties involved, and still they keep smiling!

A number of our team members are also skilled in other roles within the practice