Introducing Our Total Triage Service

Posted on March 10th, 2025

Due to increasing demand and challenges in managing our appointment system, we have introduced a Total Triage service to ensure patients receive the right care, from the right professional, at the right time. You may have experienced this if you have contacted us last week!

When you contact us, your request will be assessed by our clinical team. Depending on your needs, you may be:

✔ Offered an appointment with a GP or another appropriate clinician, such as a Nurse Practitioner, Advanced Clinical Practitioner, Mental Health Practitioner, or Pharmacist.

✔ Directed to other services, such as a Pharmacy, Minor Injuries Unit, or Accident & Emergency, if they are best placed to help you.

✔ Prioritised based on clinical urgency—those with the most urgent needs will be seen first.

This new system allows us to make the best use of our resources while ensuring safe and timely care for all our patients.

Thank you for your understanding and support.

_______________________________________________________________________

Frequently Asked Questions (FAQs)

1. What is Total Triage?

Total Triage is a system where all patient requests are assessed first, ensuring you receive the most appropriate care from the right healthcare professional in the right setting. This helps us manage increasing demand and prioritise those with urgent medical needs.

2. How do I request an appointment?

You can contact us via telephone or the online form on our website, or in person. Your request will be reviewed by our Duty GP, who will decide the best course of action. A member of our Patient Services Team may contact you with the outcome.

3. Will I always speak to a GP?

Not necessarily. Depending on your condition, you may be seen or contacted by a Nurse Practitioner, Advanced Clinical Practitioner, Mental Health Practitioner, Pharmacist, or another specialist in our team who is best suited to help.

4. What if I need urgent care?

Requests will be prioritised based on clinical urgency. If your condition is critical, you may be advised to go directly to A&E or a Minor Injuries Unit. In life-threatening situations, always call 999.

5. Why might I be directed to another service?

Many common health concerns can be safely managed by Pharmacists, Minor Injuries Units, or other local healthcare services. By signposting you to the most appropriate service, we can ensure our GPs are available for those with more complex medical needs.

6. How long will it take to get a response?

We aim to respond as quickly as possible, prioritising urgent cases first. Routine requests may take longer, but rest assured, we will contact you when appropriate.

7. What if I prefer a face-to-face appointment?

Face-to-face appointments will still be available when clinically necessary. However, many issues can be resolved over the phone, saving you time and avoiding unnecessary trips to the surgery.

8. How can I give feedback on this new system?

We welcome your feedback! Please speak to a member of our team, contact us via the practice website, or complete a form in the waiting room to share your thoughts.