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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A typetalk relay assistant will automatically join the call. They will talk back what you’ve typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone’s display or computer.
NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.
You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.
There is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call.
Our confidence in the system is built, in no small way, on the robust feedback and complaints process that we have instigated. Managed by the Devon PACT team on behalf of the CCGs, this system works across providers to analyse and respond to all feedback we receive.
We would appreciate if you could act as our eyes and ears throughout the county . We look at every incident reported to us. This does take time , we do our best to respond as quickly as possible but we do look at each case in considerable detail which takes time. We are hoping to make this a much slicker process very soon. We would appreciate though “If you see something – say something” , the more feedback we receive the better service we can provide. Our email address is pals.devon@nhs.net.
Should a more immediate response be required than email, you can contact the PALS team on:
0300 123 1672 or 01392 267665
The feedback and complaints procedure addresses feedback from Healthcare professionals and patients alike. So we would encourage you to pass these contact details on to any patients who ask “How do I provide feedback about NHS 111?”
In order to investigate any feedback or concerns we need enough information to pin down the case. The following information helps us help you
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
NHS walk-in centres (WICs) offer convenient access to healthcare advice and treatment for minor injuries and illnesses, such as:
No appointment is needed and assessments are carried out by experienced NHS nurses who provide a skilled, safe and caring service.
NHS walk-in centres are open and available to anyone who can normally access NHS services.
There are two WICs in Exeter, they are:
Tiverton Urgent Care Centre at Tiverton Hospital
Open 7 days a week – 8am – 8pm
Support for patients who are receiving end of life (palliative) care is available via NHS 111 out of normal GP practice opening hours (evenings, weekends, and bank holidays).
When to contact NHS 111
If you develop new or worsening symptoms, or you are directed to by a healthcare professional, call 111 to get the support you need. When prompted, press option 2 for a palliative care need.
A trained health advisor will ask for the following information to help find the patient’s record:
After taking this information, the advisor will attempt to transfer the call to a clinician. If that is not possible, the clinician will aim to call back within 10 minutes.
The clinician will undertake a telephone consultation and agree with the caller an appropriate care package or referral, which could include transfer to a GP, community nurse or home management.