Bramblehaies SurgeryCollege RoadCullomptonDevon, EX15 1TZ Tel: 01884 33536
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Monday and Friday
Tuesday, Wednesday and Thursday
08:30 till 19:00
08:30 till 19:30
To date the practice has not had to close due to adverse weather conditions. However, in the event of particularly bad weather, please phone the surgery before you travel to check that we are still open. We would not want patients to risk travelling only to find that we have had to close/reduce services.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A typetalk relay assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.
NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.
You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.
There is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call.
NHS 111 Service Feedback
Our confidence in the system is built, in no small way, on the robust feedback and complaints process that we have instigated. Managed by the Devon PACT team on behalf of the CCGs, this system works across providers to analyse and respond to all feedback we receive.
We would appreciate if you c ould act as our eyes and ears throughout the count y . We look at every incident reported to us. T his does take time , we do our best to respond as quickly as possible but we do look at each case in considerable detail which takes time. We are hoping to make this a much slicker process very soon. We would appreciate though "If you see something - say something" , the more feedback we receive the better service we can provide. Our email address is email@example.com.
Should a more immediate response be required than email, you can contact the PALS team on:
0300 123 1672 or 01392 267665
The feedback and complaints procedure addresses feedback from Healthcare professionals and patients alike. So we would encourage you to pass these contact details on to any patients who ask “How do I provide feedback about NHS 111?”
In order to investigate any feedback or concerns we need enough information to pin down the case. The following information helps us help you
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
NHS walk-in centres (WICs) offer convenient access to healthcare advice and treatment for minor injuries and illnesses, such as:
No appointment is needed and assessments are carried out by experienced NHS nurses who provide a skilled, safe and caring service. NHS walk-in centres are open and available to anyone who can normally access NHS services. There are two WICs in Exeter, they are:
Tiverton Urgent Care Centre at Tiverton Hospital
Open 7 days a week - 8am - 10pm.
Devon Doctors recognises that patients with palliative care needs and their carers can be reluctant to seek help during the night or at weekends. We aim to reassure you that there will always be a doctor available for you to speak to. Please call us if you think we might be able to help.
Who to call:
Devon Doctors provides the urgent out-of-hours GP service in Devon. You can contact us outside GP Surgery times by telephoning 0845 504 9113 or 01392 824600.
Information we need:
We require some brief personal information when you call. This information is shared with key healthcare professionals.
Please be ready to give the call operator the patients:
Giving you Priority:
We will give your call urgent priority and the doctor will aim to telephone you within 20 minutes. If a home visit is required the visiting doctor will aim to be with you within 1 hour of telephone consultation.
Please do not hesitate to call us if there is:
You should also call if you have been advised to contact a doctor by a Hospice or Macmillan Nurse.
Devon Doctors work closely with palliative care health care professionals and hospices around Devon. We are owned by all of the GP practices and have been providing an out-of- hours’ service since 1996. You can find out more about Devon doctors by visiting our website: http://www.devondoctors.co.uk/
Call as often as you need to. Our doctors’ work from hospital based treatment centres and are always ready to help you.
The surgery will be closed between 13:00 and 14:00 on the following dates (unless stated otherwise) for staff training. Devon Doctors On Call can be contacted on 0845 671 0270 for any urgent medical concerns during these hours.
Tuesday 6th November
Tuesday 13th November
Thursday 13th December
Wednesday 19th December
Please accept our apologies for any inconvenience this may cause.
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