Bramblehaies SurgeryCollege RoadCullomptonDevon, EX15 1TZ Tel: 01884 33536
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Pre-Bookable / Advanced AppointmentThese are routine appointments, bookable up to 6 weeks in advance with a clinician. Patients can choose the time and date and select the clinician of their choice. The appointments are 10-15 minutes in length and are sufficient to review one medical problem at a time. These appointments are for medication reviews also. These appointments can also be booked online via SystmOne.
We also offer extended hour surgeries - with appointments available between 6:30 and 7:30 pm throughout the week - these appointments are particularly beneficial for workers.
Four-day Access AppointmentThese are appointments which can be booked up to 4 days before the appointment time and date for a more urgent medical requirement. These appointments allow patients to book to see a clinician of their choice on a specific day. The appointments are embargoed until the 4 day time limit and cannot be used until the embargo has expired. A number are also available online via SystmOne.
Telephone Appointment – GP onlyThese appointments are where a GP calls a patient, relative or representative to discuss an aspect of the patients care. These appointments are 5 minutes in length and are at various times of the day with each doctor. These appointments are ideal for: medication queries, reissue of a medical certificate, blood and x-ray results and emergency contraception requests. These appointments are not intended to replace the face-to-face consultations with doctors but we hope that a good proportion of queries and notifications can be completed in a telephone call.
‘On the Day’ Duty Team ‘Urgent/Emergency’ AppointmentsThese appointments are for more urgent/emergencies only, and initially telephone based. Available primarily where the patient feels that a four-day access appointment would be too long to wait, and may have an impact on the patients ability to function normally. The receptionist will ask for the symptoms of the patient, please do not be offended by being asked, this is required in order to ensure you are referred to the correct clinician and prioritised accordingly. The team consists of our experienced Nurse Prescriber and a GP – guidance is available on many minor illnesses and our Nurse is able to issue prescriptions. You may be offered an appointment with a member of the duty team if the medical emergency warrants. Please note these appointments cannot be booked online. Please be advised that the outcome could be an advice call, a prescription being issued, a face to face appointment with the duty doctor at the surgery or a home visit.
Practice NursesIn a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Students From time to time student doctors join the team as part of their training. If you prefer the student not to be in attendance during your consultation, please notify reception.
Named Accountable GPAll our patients are free to see any GP of their choice, but each patient has a named accountable GP on their clinical record, and this is the GP they are registered with. If you are unsure who this is then please ask at reception. This GP has overall responsibility for you care, but you can request an appointment with any doctor that is available.
CancellationsIf you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Dr Ceinwen Roberts
Dr Richard Harper
Dr Amelie Heidelberg
Dr Miranda Hill
Dr Malcolm Bodger
Dr Amelie Heidelberg
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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